The Four Rules of Communication

Effective communication is governed by four rules. People hear, learn and remember based on these rules in everyday conversation, in educational environments, in sales presentations, and especially in Advertising and Marketing. Here they are:

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Marketing through Customer Service

Have you ever ordered something online? Have you ever ordered something online and had a great experience? Have you ever ordered something online and then wish you hadn't? Recently we placed a couple of online orders for items that are fairly unique. They're not items you can run out to Target or Staples to pick up, so we went with the online approach. Unfortunately, our usual online sources didn't stock these products either, so we went to some obscure websites and placed orders.

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Everybody COMBO

Combinations drive success - just look at history: burger and fries, pencil and paper, hammer and nails, car and driver, vodka and orange juice, Abbott and Costello...you get the picture. Marketing success depends upon the combination of advertising tools used to reach an audience with a message, communicate what you want them to do, and convince them to do it.

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